bad11's Privacy Policy
Protecting your personal information is our priority — this policy explains in detail how bad11 collects, uses, and stores your information.
bad11 is a safe and reliable online betting and casino platform for players in Bangladesh. We place the highest importance on your personal privacy when delivering our services. This Privacy Policy describes how bad11 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.
This policy applies to all users of bad11's website, mobile platform, and related services. By registering on or continuing to use our platform, you are considered to have given your consent to the terms of this Privacy Policy.
If you disagree with any part of this policy, please stop using our platform and contact our support team.
bad11 may collect information about you in various ways. The types of information collected are described in detail below.
Identity Information
Information you provide directly during the registration process:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for verification purposes)
Financial Information
Information required for processing transactions:
- bKash, Nagad, Rocket or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction time, amount, and method
Usage Information
Information automatically collected while using the platform:
- Gaming history and betting patterns
- Login date, time, and session duration
- Preferred game categories and activity
- Bonus usage and participation in promotional activities
Technical Information
Information collected from your device and connection:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Cookies and similar tracking technologies
bad11 uses collected information only for lawful and specified purposes. We process your information for the following reasons:
- Account management and verification: To confirm your identity, verify age (for users aged 21 and above only), and maintain account security.
- Processing financial transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Service improvement: To analyse your usage experience and improve platform functionality and game categories.
- Customer support: To respond to your complaints, questions, and requests via 24/7 live chat and email.
- Security and fraud prevention: To detect unauthorised access, fraudulent activity, and potential security breaches.
- Ensuring responsible gaming: To identify problematic gaming behaviour and provide assistance where needed.
- Meeting legal obligations: To comply with applicable laws and regulations.
- Communications and notifications: To keep you informed about important account updates, transaction confirmations, and platform changes.
bad11 has adopted industry-standard security measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between you and our servers completely secure.
We store your information in encrypted databases, and only authorised personnel may access that information for necessary purposes. Our systems undergo regular security audits.
While we make every effort to protect your information, no digital system is entirely risk-free. For this reason, you are also asked to keep your account password confidential and to avoid logging in from unfamiliar devices.
Our Security Measures
- SSL/TLS encryption technology
- Encrypted database storage
- Two-factor authentication
- Regular security audits
- Restricted access controls
- Automated fraud detection system
- Secure payment gateway
bad11 does not sell, rent, or share your personal information with third parties for commercial purposes. However, we may share your information in the following limited circumstances:
Payment Processors
Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as banking partners, to complete transactions. These partners are required to follow strict privacy policies.
Legal and Regulatory Authorities
We are obliged to provide required information upon a valid legal order, court directive, or request from a regulatory authority. In such cases, we will provide only the minimum information necessary to meet the legal requirement.
Service Provider Partners
Selected third-party providers for technical services, data analysis, and customer support may access limited information, but they may not use that information for any other purpose.
Security-Related Situations
In cases where fraud, money laundering, or other illegal activity is detected, relevant information may be shared with the concerned authorities.
The bad11 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser that ensure the functionality of our site.
Types of Cookies
Essential Cookies
Essential for the core functionality of the site — maintaining login sessions, ensuring security, and remembering language preferences.
Functional Cookies
Saves your preferences and settings to provide a better experience on future visits.
Analytical Cookies
Collects information about site usage to help us improve the platform and resolve technical issues.
You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may prevent certain key features of the site from working properly.
bad11 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
Even after an account is closed, certain information may be retained for a specified period for the following reasons:
- Financial transaction records — for a period determined by legal obligations
- Information required for fraud prevention and security-related investigations
- Information relevant to dispute resolution or legal claims
- Self-exclusion information for the purpose of ensuring responsible gaming
Once the retention period has passed, we take steps to securely delete or anonymise your information.
As a user of bad11, you have a number of important rights over your own information. These rights are described in detail below:
Right to Access
You can find out what information we hold about you and request a copy of it.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations exist.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily suspended.
To exercise these rights, please contact our support team. We will try to respond to your request as promptly as possible.
bad11 provides services only to those aged 21 and above. We do not knowingly collect personal information from minors (those under 21). This is ensured through an age verification process at the time of registration.
If for any reason we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using our site, please contact us.
bad11 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will publish a notice on the website and/or notify the registered email address.
Your continued use of the platform after an updated policy is published will be considered as your acceptance of the new policy. We therefore recommend that you visit this page regularly.
If any change to the policy has a significant impact on your rights and you do not agree to it, please contact our support team to request that your account be closed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your information, bad11's support team is always ready to assist you. We treat any matter relating to your privacy with the highest importance.
Get instant support in Bengali and English
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24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
Want to know more?
Visit the relevant pages for more information about bad11's terms and conditions, responsible gaming policy, and frequently asked questions.